Free replacement · report within 7 days of delivery
File a claim
Tell us the order number, what's wrong, and attach the photos. Every claim is checked against the order and its shipping label, and you get an answer within two business days, often sooner. Once it is confirmed, the replacement is filed with our printer and made in 3–5 business days, with nothing to send back; for an order of several pieces or a set, tell us which piece is affected and only that piece is remade.